From Enquiry to Installation: How Ordering Alabaster Lighting Works

Ordering a Teeshaa light starts with an enquiry or a ready-to-order purchase online. For enquiries, send room size, ceiling height and finish; the studio then confirms pricing, lead time and configuration. Orders are processed after payment, tracked where available, checked within 48 hours of delivery, and installed by your electrician or Teeshaa's team.

key facts.

• Ready-to-order pieces are bought online; made-to-order pieces start with an enquiry and are typically 3 to 4 weeks.
• Orders are processed after payment confirmation, and delivery timelines are indicative.
• Tracking details are shared once the order is dispatched, where available, and shipping charges, if any, are shown at checkout.
• Check the package on arrival and report visible damage within 48 hours of delivery.
• Installation can be done by your own electrician or by Teeshaa's team, and the warranty treatment differs.
• Teeshaa ships across India and worldwide to selected locations.

how do I start an enquiry?

Write to the studio with the room size, the ceiling height and the finish you have in mind. Use the contact page, call +91 98454 77300 or email info@teeshaa.in.

Those three details are what the studio needs to point you toward the right size and form. Measure the finished ceiling, not the slab: apartment ceilings are commonly 2.7 to 3.0 m, and a false-ceiling cove often takes 20 to 30 cm. If you prefer to talk in person, the studio and workshop in Bangalore can be visited by appointment. It is a design studio and workshop, not a retail showroom, and there is no showroom in any other city.

what happens after I enquire?

The studio works out pricing, lead time and configuration with you. For enquiry-only pieces, the price is quoted by the studio because no price is shown on the product page.

Configuration covers choices such as size, finish and how the light hangs. Most pieces use integrated LED at 2700K, several offer 2000K, 2300K or 3000K, and dimming is available on request. Drivers can sit in the canopy or remotely, so raise any ceiling or access constraints early. Not sure which route your piece follows? Read made-to-order vs ready-to-order lighting.

when does my order actually start?

Orders are processed after payment confirmation. Until payment is confirmed, the order is not in processing.

For made-to-order pieces, the stonework, metalwork, engineering and assembly then happen in Teeshaa's own facilities in India. Our guide on how an alabaster light is made describes the steps. Every stone is reviewed unlit and lit, and sections of multi-part pieces are matched for colour, clouding and transmission.

how long does it take, and what affects it?

Made-to-order pieces are typically 3 to 4 weeks, and each product page states its lead time. Delivery timelines are indicative and may vary by product, location and logistics.

Size, form, finish and configuration all affect how long a piece takes and how it is priced. Larger formats need more work than a small pendant. The shipping policy adds that made-to-order pieces may need extra processing time, and that couriers, weather or other events beyond Teeshaa's control can cause delays. Ask the studio for the timeline on your exact piece rather than relying on a general figure.

what happens when the light arrives?

Check the package on arrival. If there is visible damage or a concern, report it within 48 hours of delivery with clear photographs or videos.

Tracking details are shared once the order is dispatched, where available. Open the packaging carefully, keep the original packaging, and check the stone and the metalwork before installation begins. Remember that natural variation in colour, clouding and veining is not a defect. The rules for damage and defects are explained on the warranty and returns page.

who installs the light?

You can use your own electrician, or ask about installation by Teeshaa's team. Using your own electrician is allowed, but the installation then cannot be backed by Teeshaa and falls outside the warranty.

Whoever installs it, wiring should be done by a licensed electrician. Where a light hangs from a false ceiling, ask for structural advice, because the support must reach the structural slab and not the board. Share the weight and drop with whoever does the work. Do not assume a method or a hardware list: ask the studio for the details of your specific piece.

can I order from outside India?

Teeshaa ships across India and worldwide to selected locations. Remote areas may take longer or may not be served.

If your address is outside the usual routes, the shipping policy says the team will contact you to coordinate or offer alternatives. Incorrect or incomplete shipping information can delay delivery, so give a full address and phone number.

the ordering path step by step.

Step	What you do	What to expect
1. Enquire	Send room size, ceiling height and finish	The studio responds; visits by appointment in Bangalore
2. Configure	Agree size, finish, colour temperature and dimming	Pricing, lead time and configuration confirmed by the studio
3. Pay	Confirm and pay	Order processed after payment confirmation
4. Make	Wait for the piece	Made-to-order pieces typically 3 to 4 weeks; may need extra processing time
5. Dispatch	Watch for tracking details	Shared where available; timelines are indicative
6. Check	Inspect the package and the light	Report visible damage within 48 hours with photographs or videos
7. Install	Choose your own electrician or Teeshaa's team	Warranty does not cover installation by others

how teeshaa fits.

Whether you start from a ready-to-order piece such as the Essenzo Ring Suspension or an enquiry-only one such as the Aura Chandelier, the path above is the same. Architects and designers can apply to the trade programme, and original commissions are covered on the bespoke page. The alabaster lighting hub shows every form in the range.

frequently asked questions.

How do I start an order with Teeshaa?

Either buy a ready-to-order piece online from its product page, or send an enquiry through the contact page, by phone on +91 98454 77300 or by email at info@teeshaa.in. For an enquiry, include the room size, ceiling height and the finish you have in mind so the studio can respond usefully.

When does Teeshaa start making my light?

Orders are processed after payment confirmation, according to the shipping policy. For made-to-order pieces, the studio first confirms pricing, lead time and configuration with you. Lead time is typically 3 to 4 weeks, and the shipping policy notes that made-to-order pieces may need extra processing time before dispatch.

What should I do when the package arrives?

Check the package on arrival. If you see visible damage or a concern, report it within 48 hours of delivery with clear photographs or videos. Tracking details are shared once the order is dispatched, where available. Do this before the piece is moved to its final position.

Who installs the light?

You can use your own electrician or ask about installation by Teeshaa's team. Teeshaa's one-year warranty does not cover damage caused by an installation done by anyone other than its own team, and installation by others cannot be backed by Teeshaa. Heavy pieces need structural advice, and wiring needs a licensed electrician.

Can I order from outside India?

Teeshaa ships across India and worldwide to selected locations. Delivery timelines are indicative, and remote areas may take longer or may not be served. Shipping charges, if any, are shown at checkout. Write to the studio with your location and the piece you want to confirm what is possible.

Reviewed by the Teeshaa studio, 19 October 2026.